Mac Remote Support

Got a Join Code? Our friendly support engineers can hop on your Mac computer and fix things fast. Don’t have one yet?

Click here to reach us — we’re here 24/7.

Step-by-Step: Join a Remote Support Session on Mac

  1. Click the link below and enter the access code provided by your support technician.

For Mac Users:
Macs require additional setup to enable remote support. After downloading and running the ScreenConnect application, follow these steps:

  1. Open System Settings
      • Go to Apple Menu > System Settings.
Apple Menu > System Settings
  1. Select Privacy & Security > Accessibility
Privacy & Security > Accessibility
  1. Enable ScreenConnect Client
ScreenConnect Client Mac Permission
  1. Select Privacy & Security > Screen Recording
Privacy & Security - Screen & System Audio Recording
  1. Enable ScreenConnect Client
ScreenConnect Client Mac Permission
  1. Toggle on ScreenConnect Client.
Privacy & Security - Accessibility - ScreenConnect Client