Andriod Remote Support

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Prepare Your Android Device
for Remote Support

Install ConnectWise ScreenConnect

Tap the Google Play link or scan the QR code to download the app.

Android ScreenConnect QR

Install ConnectWise
ScreenConnect

Google Play - Install App

Open ConnectWise
ScreenConnect

Google Play - Open

Select Go To Settings

Go To Notifications

Toggle Allow Notifications

Allow Notifications - Enable

Select the back arrow  

Allow Notifications - Enable all

Enter the gmtsolutions.screenconnect.com and press Go

ScreenConnect - Enter the URL gmtsolutions.screenconnect.com

Select Go To Accessibility  

Go to Accessibility

Select ScreenConnect

Andriod Accessibility Menu

Toggle On Use ScreenConnect

Accessibility - Toggle ScreenConnect

Select the back arrow

Accessibility - Use ScreenConnect Enabled

Select Start

Start recording or casting with ScreenConnect

Press the home button

Press the home button